Contact Us & FAQ

SAMI-Aid basic membership is free, and there are no hidden or recurring fees. All members have access to all of SAMI-Aid’s free online features, including a physician office visit pricing search, medical records storage, and a rich cache of information resources.

It costs $39.99 per session to speak to a registered nurse and $59.99 per session to speak to an MD, therapist, or psychiatrist. SAMI-Aid is available to all U.S. residents regardless of insurance status, and we do not accept insurance as payment.

No. SAMI-Aid contracts with doctors and nurses for telemedicine but we are not currently hiring.

No. SAMI-Aid is currently unable to accept health insurance as payment. We accept Visa, MasterCard, Discover, and American Express credit cards and debit cards as payment.

Our online portal for doctor and nurse appointments is accessible 24/7. Our customer service hours are 7:00 a.m. to 9:00 p.m. Pacific Time, Monday through Friday.

Our nurses and medical doctors will generally call you within 15 to 60 minutes of scheduling an appointment, depending on how busy their lines are. In rare cases, wait times may exceed 1 hour.

If you request an appointment with a behavioral health provider, you will have to wait at least 24 hours and up to 7 days for the appointment. You will have to log in multiple times to complete the scheduling process, and the date and time of your visit will depend upon the availability of the provider you select.

Generally speaking, you will likely not get to see the same doctor or nurse for subsequent appointments. You will see the first available doctor or nurse who is licensed in your state. However, the new provider you will see can access any notes left in your records by the previous provider.

Yes. After you have established a relationship with a SAMI-Aid behavioral health professional through an initial visit, you may request future behavioral health consultations with the same provider.

With SAMI-Aid, you simply log in to your account, answer a brief health survey, pay for your appointment, and visit with a medical professional via phone or video call within 60 minutes or less.

Our doctors can provide notes for work or school excuses, though this is not guaranteed in every situation. If you do receive a doctor’s note, you will find it only in your SAMI-Aid/MDLIVE patient portal.

No. An ESA (emotional support animal) letter counts as a referral, and SAMI-Aid doctors do not provide referrals via telemedicine. The only type of note which SAMI-Aid doctors can provide is a medical excuse note for a work or school absence.

No. SAMI-Aid nurses can provide advice, diagnosis, and therapy only. If you believe you may need a prescription, we suggest booking an appointment with a physician.

SAMI-Aid doctors can write prescriptions, although a prescription is never guaranteed and is up to the doctor’s discretion, just as with an in-person visit.

SAMI-Aid doctors can prescribe antibiotics, but a prescription is never guaranteed and is up to the doctor’s discretion, just as with an in-person visit.

Our doctors cannot provide prescriptions for DEA-controlled substances, hair loss medications, muscle relaxants, erectile dysfunction medications, medicinal marijuana, sleeping pills, weight loss medications, pain medications, and injectable medications. See a list of specific restricted medications here.

Our physicians can provide a refill for up to 30 days if you are currently stable on that medication. Note that a prescription is not guaranteed and is up to the discretion of the physician. Also note that our physicians will never prescribe DEA-controlled substances or lifestyle medications. Please see "What types of prescriptions can SAMI-Aid doctors not provide?" for more information.

Our physicians may provide up to 3 refills in a 12 month period, for a maximum of 2 months in a row. Note that a prescription is not guaranteed and is up to the discretion of the physician. Also note that our physicians will never prescribe DEA-controlled substances or lifestyle medications. Please see "What types of prescriptions can SAMI-Aid doctors not provide?" for more information.

Our doctors cannot treat sexually transmitted diseases, UTIs in males or in females under age 18, fevers in children under age 3, ear infections in children under age 12, or emergency situations (e.g. bleeding, heart attack, suicidal thinking).

Yes. SAMI-Aid contracts with licensed, board-certified doctors in each of the 50 United States and the District of Columbia.

No. We cannot service international patients at this time. You must be physically present within the United States at the time of your appointment.